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Hollywood Pods Return Policies, Terms & Conditions

Acceptance

The terms and conditions set forth herein represent an offer by Hollywood Pods to sell product to the purchaser. The purchaser’s acceptance of a Hollywood Pods invoice is an acceptance of these terms and conditions. In the event that the terms and conditions of an order are contrary to the terms and conditions indicated herein, these terms and conditions shall supersede any inconsistent or contrary terms and conditions indicated on the actual order or any other document supplied by the purchaser. A waiver of any one term or condition shall not be deemed a waiver of any other term or condition.

Product Quality or Damages

Hollywood Pods strives to provide a high quality product. If your product arrives damaged, has missing parts, or has other workmanship defects Hollywood Pods will ensure necessary services to provide you support and solutions to maintain our product quality standards.

In product quality or damages cases, the customer is responsible to inspect product and report damages within 3 days of the product installation date. Such claims must be accompanied by photographs and include a detailed description and be emailed to support@hollywoodpods.co. Failure to make a claim within the 3 day period of time constitutes acceptance of the merchandise.

In cases of missing parts and workmanship defects, Hollywood Pods will absorb costs incurred in replacing and shipping as necessary.

Cancellation of an Order

Orders may be cancelled prior to the product being delivered. On or after product delivery date, customers will be responsible to cover all shipping costs incurred to and from the Hollywood Pods warehouse. If full payment has already been accepted, the customer will receive a refund on the invoice total LESS shipping and any additional shipping costs incurred by Hollywood Pods . If partial payment has been received, customer will receive refund on partial payment total LESS shipping and any additional shipping costs incurred by Hollywood Pods . If order is subject to net payment terms, customer will be required to cover all shipping costs incurred by Hollywood Pods, to and from Hollywood Pods warehouse, will receive proof of shipping costs, and will be billed accordingly.

30-Day Standard Return Policy

Customers have a maximum of 14 days to inform Hollywood Pods of intent to return and a maximum of 30 days to return product back to the Hollywood Pods warehouse. The 30 days begins on the original product delivery date. If product is in-route on the 30th day, and confirmed through carrier, Hollywood Pods will honor the return.

Customers will be responsible to cover all shipping costs incurred to and from the Hollywood Pods warehouse. If full payment has already been accepted, the customer will receive a refund on the invoice total LESS shipping and any additional shipping costs incurred by Hollywood Pods. If partial payment has been received, customer will receive refund on partial payment total LESS shipping and any additional shipping costs incurred by Hollywood Pods . If order is subject to net payment terms, customer will be required to cover all shipping costs incurred by Hollywood Pods , to and from Hollywood Pods warehouse, will receive proof of shipping costs, and will be billed accordingly.

Return Restrictions:

  • Customers must notify Hollywood Pods of intent to return within 14 days from the delivery date of products.
  • Items must be shipped for return within 30 days from original delivery date of the products.
  • All returns must be coordinated through Hollywood Pods and the Hollywood Pods.

Non-Returnable Items:

  • Altered or modified products cannot be returned.

Abandonment & Collections

Merchandise not paid for within agreed payment terms will be considered abandoned. In addition to any other remedy, Hollywood Pods shall be entitled to liquidate the merchandise, retain all deposits and apply such proceeds to the unpaid invoiced balances. The purchaser is liable for any collection and legal fees incurred in the collection of unpaid invoices and any storage or related fees.

Delivery

Delivery dates and lead times are estimates only, based on current production schedules at the time of the order and are subject to change. Production can not begin and lead times can not be calculated until the acceptance of the order. Acceptance of the order includes: receipt of the required deposit, confirmation of any changes, modifications or approvals to the original order. Hollywood Pods shall not be held responsible for any delays in production. Hollywood Pods shall not be liable for any costs related to late deliveries.

Orders

Hollywood Pods reserves the right to reject any order and refund any deposit. Changes to an order are subject to additional charges, if any, for materials, labor and other related costs. The order will be held until written confirmation from the purchaser is received. All furniture is subject to minor changes in details from the specifications noted as it applies to hardware, finishes and other minor details.

Payment

Hollywood Pods requires an agreed upfront payment before production begins. All payments must be received from the purchaser as identified on the purchase order, as no third party payments will be accepted unless approved in writing by Hollywood Pods . Acceptance of third party payments is an accommodation and does not create any relationship between Hollywood Pods and the third party.

Prices

Prices are subject to change without notice until a deposit is made. Hollywood Pods reserves the right to change prices based on changes in quantities or total value of previously quoted contract quotations, changed orders from the purchaser and to correct pricing on orders received with modifications from the original order. Unless otherwise acknowledged in writing, prices do not include freight or delivery, in-transit insurance, storage, service, taxes, receiving or installation.

Products

Hollywood Pods reserves the right to make minor changes in furniture design, dimensions and other materials without prior notice. Hollywood Pods products are handcrafted and can have minor variations. All dimensions can have slight variations.

Compliance

The purchaser agrees to seek and pay for any necessary permits, landlord or property manager approvals for the installation and use of any products. Before purchasing, the purchaser should independently ensure that the product meets any requirements of applicable laws, regulations or inspections. The purchaser agrees to pay for any costs associated with a failure to meet these requirements, laws, permits or approvals.

Warranty

Hollywood Pods products are sold with a limited warranty against defects in materials and workmanship for a period of three years from the delivery date. Hollywood Pods reserves the right to repair or replace defective merchandise at its sole discretion. This limited warranty does not extend to other materials supplied by the purchaser or damage caused by shipping, accident, abuse, misuse, cleaning, or normal wear and tear. All other warranties express or implied are excluded.

LIMITATION OF LIABILITY

In no event shall Hollywood Pods be liable to the purchaser or anyone else for any incidental, consequential, special or indirect damages (including, but not limited to, lost profits, trading losses or damages that result from inconvenience or delay) even if caused by the negligence of Hollywood Pods. Some states do no allow the exclusion or limitation of incidental or consequential damages, so the above may not apply in particular cases or jurisdictions. If no event shall Hollywood Pods total liability to a user for all damages, losses, and causes of action exceed the amount paid by the purchaser. Hollywood Pods liability hereunder cannot exceed the aggregate amount paid by the buyer to seller for those products giveng rise to the liability.

In case of dispute, all matters shall be resolved under the laws of the state of California. Any action for breach of this agreement must be made within one year after the date of product delivery.

Entire Agreement

The terms set forth herein constitute the entire understanding and agreement between the parties and supersede all previous communications, representations or agreements with respect to the subject matter hereof. No representations or statements of any kind made by any representative of Hollywood Pods not stated herein shall be binding on Hollywood Pods . No addition to or any modification of any provision in Buyer’s purchase order or Seller’s acknowledgment shall be binding upon Hollywood Pods unless made in a separately in writing.